Refund and Returns Policy

1. General Policy

At nightynight, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Item

To be eligible, the product must be:

• Unused, unworn, and in its original condition;
• Returned in the original packaging, including any accessories, manuals, and tags;
• Accompanied by a proof of purchase (order confirmation or receipt).

2.3. Non‑eligible Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products;
• Final‑sale or clearance items, unless defective;
• Products that have been altered, damaged, or used beyond normal inspection.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (689) 650-7085. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

After approval, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong or defective item).

3.3. Inspection and Refund

Once the returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed using the original payment method within 7‑10 business days.

4. Refunds

4.1. Refund Amount

Refunds will include the purchase price of the returned item, less any original shipping charges, unless the return is a result of our error.

4.2. Partial Refunds

Partial refunds may be issued for items that are returned in a condition that does not meet the eligibility criteria but are still resalable.

5. Exchanges

Exchanges are handled as a separate return and purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Package the item securely to prevent damage during return shipping.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. nightynight reserves the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1 (689) 650-7085
Address: 5313 South Pine Lane, Orlando, Florida 32816, United States